33 North Public Square
Knoxville, IL 61448
Hours: 8:00 a.m. – 5:00 p.m., Mon-Fri
Phone: (309) 289-2814
|New Water Accounts
• Water accounts must be opened in person, a photo ID is required, at City Hall, 33 North Public Square, Knoxville, IL 61448
• A $100 deposit is required at the time the water account is opened. The deposit will be applied to the final bill with any remaining amount refunded to the customer.
|Closing Water Accounts
|• Once the City has processed the request to close the account, a final meter read will be taken and a final bill processed. The deposit will be applied to the final bill. Any amount still owed by the customer is required to be paid within 20 days. Any remaining deposit amount will be refunded to the customer.
|Late Payment & Penalties
|• Water Bill
If a water customer fails to pay their water bill by the due date printed on the bill, a 10% penalty will be added to the bill and a shut off notice will be sent by the City of Knoxville to the customer.
• Shut Off Notice
If the water bill and penalty are not paid by the due date printed on the shut off notice, the water service will be shut off and the customer will be charged a $50 delinquent fee. The water service will not be turned back on until the customer has paid their account balance in full.
• NSF Check
Any person who pays for water service with a check which is not honored because of insufficient funds will be charged a $25 service fee. If the water user submits two checks, in a twelve-month period, which are returned for insufficient funds, the water user will be required to pay cash for the next twelve calendar months.